Terms & Conditions

Please read

 

FEEDBACK

Any feedback regarding your treatments is greatly appreciated. You can leave feedback via our Facebook page.

ARRIVING AT THE SALON

If you are new to the salon please arrive 10 minutes before your appointment time. This will give you plenty of time to check in and fill out the compulsory New Client Consultation Form. Arriving late will rob you of precious appointment minutes as each session will be finished exactly on time as a courtesy to the next client.

We fully understand that sometimes being late is outside of your control. If you are running late please contact the salon as soon as possible by phone to allow your therapist to advise the best course of action.

We will always do our best to accommodate late arrivals (within 10 minutes after your appointment) by performing the most complete treatment possible in the time remaining. (Does not include brow appointments or treatments less than 15 minutes long)

Unfortunately, arriving 10 minutes after the scheduled time of your appointment will result in the cancellation of your appointment, our cancellation policy will apply.

If you have a gift voucher and do not show up for your treatment or cancel less than 24 hours before your treatment time, you will forfeit your voucher.

We recommend that you plan ahead for your visit to our salon.

We’ll be happy to answer any questions you may have about our location, parking, and travel options.

BOOKING APPOINTMENTS VIA PHONE OR FACEBOOK

You can book a preferred appointment slot over the phone to guarantee an appointment.

Please note that messages left on the phone will be dealt with as soon as possible, the appointment will then be confirmed.  Please note, booking an appointment via Facebook, the appointment will not be booked until the appointment time has been confirmed to the client by the salon.

Being offered a time slot does not guarantee the space until the salon has confirmed it with the client. We regret we cannot hold bookings until confirmation.

LA Beauty runs on an appointment-based system and these go on a first-come-first-serve basis. We do not hold back any appointments for last minute calls, so we always advise you to book in advance to avoid disappointment.

Remember that during the summer months and at Christmas time we do get extremely busy and appointments can go 2-3 weeks in advance.

    VOUCHERS

    Vouchers can be purchased for any amount and are valid from one year from purchase date. Once past this date vouchers will no longer be accepted in the salon.

    Vouchers are non-transferable, exchangeable or refundable

    We accept no responsibility for lost, damaged or stolen vouchers

    When booking a treatment with a voucher, please state the voucher number and bring the voucher with you to produce prior to the treatment.  Failure to do so will result in full payment of the treatment.

    If a booking is made with the voucher and the appointment is missed the voucher will become invalid.

    Vouchers cannot be used in conjunction with any ongoing offers in the salon!

    DUO TREATMENTS AND PACKAGES AND COURSES

    All packages and duo treatments MUST be payed for in advance to secure the booking (non-refundable deposit). We do ask for a minimum notice of 48hrs cancellation.

    If the treatment packages are cancelled within this time this will incur a cancellation fee of 50% of the total package cost.

    If the treatment is cancelled on the day we reserve the right to charge you for the full amount.

    NOISE AND MOBILE PHONES

    Our salon environment is one of tranquillity and relaxation.

    Please respect all salon guests’ right to privacy and serenity.

    Please maintain conversations at a considerate volume in all treatment areas.

    Mobile phones are not permitted in the treatment rooms and must be kept silent or turned off when you are the salon.

     

    CLIENT CONSULTATION FORMS

    All new clients will be requested to complete a Client Consultation form before our therapists can perform any treatments on you.

    Failure to do so will result in us refusing to perform your treatments. Please advise us of any health conditions, allergies, or injuries which could affect your service when completing this form. It is your responsibility to let us know of any changes in your circumstances before your treatment goes ahead.

    We also reserve the right to ask you to complete the Client Consultation form every 6 months so that we can update our records.

    Personal details taken from clients during consultation procedures are protected under the Data Protection Act.

     

    CLEANLINESS

    In keeping with our commitment to cleanliness, safety and hygiene, our equipment is sterilised and sanitised after every service and treatment.

     

    LOSS OR DAMAGE OF PERSONAL ITEMS

    We regret that we cannot be responsible for any loss or damage of personal items at the salon.

    Please keep your personal belongings with you at all times.

    PAYMENT

    We accept bank transfer and cash (which are our chosen method).  However we do accept all major credit cards, we do not accept cheques.

    GRATUITY

    Our prices do not include gratuity. A cash gratuity is especially appreciated. We cannot accept gratuity payments by card.

    Thank you for your understanding.

     

    CANCELLATIONS

    Please understand that as a salon we run on an appointment basis. When a client cancels late or misses appointments this costs the salon financially.

    We do appreciate that things do crop up, so we do ask you to notify the salon as soon as possible.  If you miss an appointment, we will contact you to notify you on the missed appointment. If you find it difficult to remember appointments then we do offer a EMAIL to remind service.

    But please note that it is still your responsibility to remember the appointment.  If you have missed several appointments we recommend that you ring the salon on the day that you wish to have the appointment and we will do our best to fit you in.  We do appreciate your custom.

     

    CANCELLATION POLICY

    If you need to cancel your appointment, please call the salon at least 24 hours (48 duo and packages) in advance.

    We have to turn away other clients to hold your reservation, if you do not cancel your appointment you will be notified and a record will be kept on your client file, 50% of your total treatment cost will be charged to the next appointment.

    For missed appointments the full cost of the appointment will be charged to the next appointment.

    Please text 07843686528 to cancel your appointment.  Please do not ring and leave messages as we are unable to retrieve them.

     

    REFUND POLICY – PRODUCTS

    At LA Beauty & Spa all our products are sold as brand new and for personal use only.

    We cannot give refunds on any products sold due to health and safety reasons.

    If there is a fault with the product we will contact the manufacturer for a resolution.

     

    TREATMENT AFTERCARE

    Please refer to the aftercare for all services on the treatment aftercare page.

    Please follow the aftercare stated to maintain results. The results from each treatment will differ from client to client.

    Further treatments may be required to achieve the realistic results explained in the consultation.

     

    REFUND POLICY – SERVICES

    At LA Beauty all our treatments are carried out by qualified therapists. If you have had a treatment that you are unsatisfied with please contact the salon immediately.

    We cannot give refunds on any treatments but we will look into your concerns immediately.  Please raise your concern with the therapist during the treatment.

    They will listen carefully to your concerns and do what they can to correct any problems. All concerns must be raised either immediately at the treatment time or within 24 hrs after the treatment.

     

    WEBSITE INFORMATION AND PRICES

    Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

    From time to time we add new/remove treatments to/from our menu.  Please check with the salon for treatment updates and prices.

    Treatment times may vary to booking times.  Prices and treatments may change.

     

    EMAIL SIGN UP FORMS

    The sole purpose of the email sign up form is to collect your email address to use for booking purposes, booking reminders and client contact information.

    We do not sell or forward information, and any information is kept strictly confidential, in line with GDPR. By subscribing to our emails, you are agreeing to our terms and conditions and have agreed to allow us to store your information securely and also allowing LA Beauty to contact you in regards to salon news, information and bookings. 

    You can unsubscribe at any time.

     

    APPOINTMENT TIMES

    All timings shown throughout the site and on other marketing material refer to appointment times and not treatment times. 

    Treatment time includes; arrival, consultation, dressing time, treatment time and post consultation.

     

    PATCH TESTING

    Patch testing is required for certain treatments and must be completed before your appointment. We reserve the right to refuse any treatment that requires a patch test if it has not been completed 24/48hrs prior to your appointment.

    Failure to complete a patch test before your appointment will result in cancellation and our cancellation policy will apply.

     

    AGE RESTRICTIONS

    You must be 18 years or over to receive treatments or parental consent will be required.

    We reserve the right to refuse performing treatments on any guest who is under the age of consent.

     

    THERAPIST/STAFF ILLNESS

    Unfortunately we might have to cancel your appointments due to therapist/staff illness and emergency. Please rest assured that in such events our first option will be to move your appointment to another therapist on the same day that can accommodate your treatment.

    In the case that we cannot reschedule your appointment in the same day we will have to cancel your appointment and rebook you for another day. We will notify you as soon as we can if we need to cancel your appointment.

    WELCOME TO OUR WEBSITE

    Welcome to our website.  If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Louisa Ashforth Beauty & Spa relationship with you in relation to this website.

    The term ‘Louisa Ashforth Beauty & Spa’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is . The term ‘you’ refers to the user or viewer of our website.

    The use of this website is subject to the following terms of use:

    The content of the pages of this website is for your general information and use only.  It is subject to change without notice.

    Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

    Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

    This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

    All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

    Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

    From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

    You may not create a link to this website from another website or document without Louisa Ashforth Academy’s prior written consent.

    Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

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